Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What materials are used in Serge DeNimes jewelry?
All our jewelry is crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to guarantee its authenticity and purity.
How do I determine my correct ring size?
We offer a comprehensive size guide on each product page. You can measure the internal diameter of an existing ring or use a piece of string to measure your finger circumference and match it against our size chart.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location, but most international orders arrive within 5-10 business days. Shipping costs are calculated at checkout based on your destination.
What is your return policy?
We offer a 14-day return policy for a refund or exchange, provided the items are in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my Sterling Silver jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a cool, dry place and clean it regularly with a silver polishing cloth.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.